Send An Email to Create a New Ticket

Modified on Wed, 25 Jan 2023 at 11:56 AM

1. Simply send an email to

Give us all the information you think we need.

  • Make sure we know your website URL.
  • The priority of your job.  
    1. We offer a high priority service that is $90/hour for urgent changes that must be made within 24 hours.  
    2. Most changes are made within 3-5 business days for small tasks.
    3. Larger tasks may take longer – but we’ll be in touch with you to get more details as needed.
  • Give us details of what needs to be done.
    1. What pages need changed or added.
    2. What text or images need changed.
    3. Attach any documents or photos.


2. You Receive a Confirmation Email

You will receive an email acknowledging the receipt of your request.

The subject line of the email includes the ticket number.

There is also a link in the body of the email that will allow you to read the ticket and make additional comments.

3. Reply to Email

You can also reply back to this email with further details and Chroma will reply back with  any questions or requests for clarification.

As we have questions or comments for you, we will also reply back to that same email chain.


4. Ticket Resolved

Once the ticket is resolved, you’ll get an email telling you that it’s done.

One Ticket for One Issue

Any replies back and forth that have that ticket number in the subject line will go with that ticket.   

You can always click the link in the email to see the entire related exchange.

If a ticket is resolved, do no reply to it to start a new task.


If you have a new issue, send a new email to and that will automatically be assigned a new ticket number.  DO NOT use the old email (with the resolved ticket number) or mix two different issues into one ticket.

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